diehn.net/blog

Remember the pain we used to have to go through to cancel a credit card?  Well, not anymore.  And that’s weird.  You’d think that with the recession so close behind them the creditors would be trying hard to keep customers.

Luca and I just got back from fishing – caught a nice, 18″ large mouth and a 10″ horned pout.  The Citi Diamond Visa card statement was waiting.  Andi asked if I knew anything about the $60 charge on it.  “Nope.  Hmm… says ‘fees.'”  So I called them.

It’s an anual membership fee they started charging back in February.  I told the woman on the phone that they could either reverse the charge or close my account.  She didn’t even bat an eye, just asked if I’d like a letter confirming the closure.

Wow.  They’d rather loose a customer than give up the $60 fee?  Dumb, dumb, dumb.  I guess we’ll be buying our new furnace on the AmEx.